One Call

Updated on 5th March 2018 at 1:27 pm

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One Call

Virtually everyone who calls a GP surgery to make an appointment asks to see to a GP, but very often help will be available more quickly from other highly skilled medical professionals such as nurses or pharmacists, or from another services, including the voluntary sector, who can support people with a wide range of social, emotional or practical needs.


Essential Care Navigation involves signposting and enabling people to access appropriate services, based on their needs and preferences, from a wide range of organisations and sectors. This may not necessarily be best met by traditional health or social service professionals.


The 6 areas of One Call include:

  • Carers
  • Dementia
  • Isolation & loneliness
  • Benefits
  • Homecare/adaptations
  • Homelessness

If you or anyone you know who would benefit from specialist advice in any of the areas above you can contact the Single Point of Access on the details below.


All adult social care services in Northumberland can be contacted through our Single Point of Access: