General Information

Updated on 17th February 2012 at 2:42 pm

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CHOICE OF GP PRACTICE

The Patient Choice Scheme has been implemented to assist the following people:

-who are away from their local practice area during the day, such as commuters.

-for any other person living outside of a practice’s boundary area who wishes to access primary medical services either by registration, or being seen and receiving treatment as an unregistered patient.


PATIENTS’ RIGHTS & RESPONSIBILITIES

You will be  treated with respect and as a partner in your care. Being a partner means you have responsibilities too.
We will:
-Ensure you have access to medical advice from 08.00 to 17.30 Mondays to Fridays, excluding Bank Holidays. Out of these hours NHS England is responsible for access to medical advice and care.
-Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
-Work in partnership with you to achieve the best medical care possible.
-Involve you and listen to your opinions and views in all aspects of your medical care.
-The prevention of disease, illness and injury is a primary concern. The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle.

-Attend for review of your medication or medical condition when we ask you to do so.

So –

We would respectfully ask that you:
-Let us know if you intend to cancel an appointment or are running late.
-Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service.
-lnform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number even if it is ex-directory.

You have the right to:
-Express a preference to see a particular practitioner although this may mean that you have to wait longer for an appointment. We will endeavor to comply where possible.
-Request a consultation if you are between the ages of 16 and 74 and have not attended a consultation/clinic appointment within the last 3 years. The practice will make such enquiries/examinations as appear to be appropriate under the circumstances.
-Request a consultation if you are over 75 and have not attended a consultation/clinic appointment within the last 12 months. This can take place in your home, if in the reasonable opinion of the practice it would be inappropriate for you to attend the surgery.

As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals.


ACCOUNTABLE GP

You may be aware that in 2016 practices are required to provide all of their patients with a named GP who will have overall responsibility for the care and support that their surgery provides for them.

They will also work with other relevant health and care professionals, who are involved in your care, to ensure that your care package meets your individual needs. This does not prevent you from seeing any GP in the practice as you currently do.

ALL patients have now been allocated a named GP, please contact the surgery if you wish to find out the name of the GP allocated to you.

You do not need to take any further action, but if you have any questions, or wish to discuss this further with us, please contact us on 01670 822071.

Roles and Responsibilities of the Accountable GP:

(a) Take lead responsibility for ensuring that any services which the contractor is required to provide under the contract are, to the extent that their provision is considered necessary to meet the needs of the patient, delivered to the patient;

(b) Work with relevant associated health and social care professionals to deliver a multi-disciplinary care package that meets the needs of the patient;

(c) Take all reasonable steps to recognise and appropriately respond to the physical and psychological needs of the patient in a timely manner;

(d) Ensure that the patient receives a health check if, and within a reasonable period after, one has been requested, as set out in section 7.9 of the GMS Contract Regulations;

(e) Inform the patient as soon as any circumstances arise in which the accountable GP is not able, for any significant period, to carry out their duties towards the patient, and where the practice considers it to be necessary, assign a replacement accountable GP to the patient and give notice to the patient accordingly.


GP PUBLISHED EARNINGS 2017/18

/18

NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

 The average pay for GPs working in Guide Post Medical Group in the last financial year was £65050 before tax and National Insurance.  This is for 1 full time GP, 7 part time GPs  and O locum GPs who worked in the practice for more than six months.


SUGGESTIONS OR COMPLAINTS

We make every effort to give a friendly and professional service, but we realise that we cannot please every patient all the time.  If you have any suggestions for improvement, concerns or complaints please let us know.  The complaints procedure is available from reception.

We are continually striving to improve our service, any helpful suggestions would be much appreciated by our Patient Participation Group who are involved in developing all aspects of the services we offer.


VIOLENCE STATEMENT

The practice considers aggressive behavior to be any personal, abusive and/or aggressive comments, swearing, physical contact and/or aggressive gestures.

All instances of actual physical abuse on a doctor or member of staff, by a patient or their relatives, will be reported to the police as an assault.


REMOVAL OF PATIENTS FROM THE PRACTICE LIST

We would hope that we could address any areas of disagreement before removal became necessary. However, we will have no alternative but to ask for removal of patients from our practice list in the following circumstances:

  • Violence, aggression or abuse
  • Threatening behaviour to staff or other patients
  • Damage to property
  • Dishonesty or deceit
  • Breakdown of relationships with a significant number of staff so that continuing to provide care would be impossible.

Should it become necessary, the practice has a responsibility to inform you of the reasons for removal.


TEACHING/ TRAINING / RESEARCH

We are an approved training practice for fully qualified doctors to gain specialist experience in general practice. Your consultation may be video recorded for teaching purposes, by agreement. We also have medical students as part of their studies; if you do not want them to be present at a consultation please tell the receptionist.

The practice has research status, therefore you may be asked if you would like to take part in relevant research studies. You have the right to accept or decline each time, as you wish.

A copy of the practice brochure can be collected from the reception desk at the practice.