Appointments

How To Book An Appointment

  • In keeping with government guidelines, we work towards an appointment system which allows access to an appropriate clinician within a 2 week period for routine problems.
  • Anything considered clinicially urgent will be assessed and seen on the same day if applicable.
  • At times of high demand we may not always able to meet this.
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Check your condition first

Many conditions can be dealt with without the need to see your GP.

Condition Checker

Many conditions can be dealt with without the need to see your GP.

You can try a local pharmacy for advice about a range of conditions and we also have lots of self help information. Please try this advice before contacting the Practice.

 

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Pharmacy & Self-Care

Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.

Pharmacy Logo

Pharmacy & Self-Care

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local Pharmacy

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Book a Routine Appointment

All requests for routine appointments with a GP, Nurse Practitioner or Physician Associate need to be submitted by eConsult.

If you are unable to submit an eConsult, and do not have anyone who can do this on your behalf, then ring the surgery on 01670 822071 and the receptionist will submit this for you.  Please note that you will be asked exactly the same questions as you would if you filled the eConsult in yourself and it will be triaged by a clinician in exactly the same way. It can be a much longer process doing this through a receptionist, so we respectfully ask that if you are capable of submitting the eConsult yourself then please do so.

  1. Submit an eConsult
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eConsult

eConsult - Online Consultation

What is eConsult?

eConsult enables NHS based GP practices to offer online consultations to their patients. This allows patients to submit their symptoms or requests to their own GP electronically, and offers around the clock NHS self-help information, signposting to services, and a symptom checker.

eConsult is the most widely used digital triage tool in NHS primary care, built by NHS GPs for NHS patients, designed to enhance patient access, improve practice efficiencies and signpost patients to the right place at the right time for their care.

USE eCONSULT

Image of eConsult on mobile phone
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Urgent but NOT life-threatening

The doctors have instructed the receptionists to question all requests for an urgent appointment.

Please submit an eConsult. If you are unable to do this yourself or do not have someone who can do this on your behalf, please ring the surgery.

 

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Telephone Advice

If you wish to speak to a practice nurse, the nurse will be informed of the contact and will telephone you as soon as possible.

Please submit an eConsult.

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Life Threatening - Go to A&E

If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999

In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening

Missed Appointments

Guidepost Medical Group are actively tackling the numbers of missed appointments in the practice, we are highlighting to patients the importance of making sure they attend or cancel where the appointment is not required.

If you no longer require your appointment please let us know in good time by calling the practice

This allows the appointments to be used by others and enables us to make the best use of our clinician’s time.

Please be aware if you have had two (2) missed appointments in six (6) months or three (3) in twelve (12) you may receive a yellow card letter regarding your non-attendance.

Thank you in advance.